Rubbish Collection Kennington Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Kennington provides rubbish removal and waste collection services in the United Kingdom. By making a booking, requesting a quotation, or allowing our operatives to carry out any work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, business, landlord, agent or organisation requesting waste collection or related services from Rubbish Collection Kennington.

Company means Rubbish Collection Kennington, the provider of rubbish clearance and associated services.

Services means waste collection, rubbish clearance, junk removal, bulky waste removal, garden waste clearance, commercial waste collection and any related services provided by the Company.

Premises means the property, site or location where the Services are to be carried out.

Waste means the items, materials, rubbish or refuse that the Client asks the Company to remove, subject to these Terms and Conditions and applicable waste regulations.

2. Scope of Services

The Company offers rubbish collection and waste removal services for domestic and commercial Clients. The exact scope of the Services will be as described in the quotation or booking confirmation, including any agreed load size, approximate volume, type of waste and access arrangements.

The Company reserves the right to refuse to remove any items that are not compliant with relevant waste regulations, are unsafe to handle, or exceed the agreed scope of the booking. The Company is not obliged to remove any Waste that was not disclosed at the time of quotation where this would materially alter the price, safety or practicality of the Service.

3. Booking Process

Bookings for rubbish collection in Kennington and surrounding areas can be made by telephone, email, or through any other booking channels offered by the Company from time to time. The Client must provide accurate information regarding the type, estimated volume, and location of the Waste, as well as any access restrictions at the Premises.

Upon receipt of the Client’s request, the Company may provide either a fixed quotation or an estimate based on the information supplied. The Company reserves the right to revise the quotation or estimate on arrival at the Premises if the information originally provided was incomplete or inaccurate, or if the Waste differs in nature, volume or location.

A booking is considered confirmed only when the Company has issued a booking confirmation, which may be provided verbally, in writing or electronically. The Company will use reasonable efforts to attend on the agreed date and within any stated time window, but all dates and times are estimates and are not guaranteed unless expressly stated as such in writing.

4. Access and Client Responsibilities

The Client must ensure that the Company and its operatives have safe and reasonable access to the Premises at the agreed time. This includes arranging any necessary parking permissions, entry codes, keys, or access through shared areas.

The Client is responsible for:

Ensuring that the Waste to be removed is clearly identified and set apart from items that are to be retained.

Informing the Company in advance of any hazardous materials or special waste requiring licensed handling.

Providing accurate details about stairs, lifts, narrow access, or other conditions that may affect the time, labour or safety of the job.

If the Company cannot obtain reasonable access to the Premises, or if the Waste is not ready for removal when the operatives arrive, the Company may charge for wasted journey time, waiting time, or rescheduling as set out in the Company’s current charging policy.

5. Estimates, Quotations and Pricing

Any price given in advance of attendance is based on the Client’s description of the Waste and access conditions. All prices are subject to confirmation on arrival after inspection by the Company’s operatives.

Where an estimate was given and the actual volume or type of Waste is different, the Company may:

Provide an updated price for the revised load size or nature of the Waste; or

Offer to undertake only part of the job to match the original budget; or

Decline the job if it is not practically or legally possible to proceed.

Prices may be based on volume, weight, labour time, special handling requirements, or a combination of these factors. Any additional charges, such as for access difficulties, waiting times, or additional labour, will be explained to the Client as soon as practicable.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment is due on completion of the Service at the Premises. The Company may accept payment by cash, debit or credit card, bank transfer or other methods made available from time to time.

For business Clients and account holders, invoicing terms may be agreed separately. Invoices are payable by the due date shown. If payment is not received by the due date, the Company reserves the right to charge interest, late payment fees, and reasonable recovery costs in accordance with applicable UK legislation.

The Client agrees that the Company has a right of retention over any Waste loaded onto its vehicle until full payment has been received. The Company may, at its discretion, offload Waste back onto the Premises if payment is not made, provided that so doing does not breach any legal obligations and is safe and practical.

7. Cancellations and Amendments

The Client may cancel or amend a booking by giving the Company reasonable notice before the scheduled time of attendance. The Company operates a fair cancellation policy; however, where a booking is cancelled or substantially amended at short notice, the Company reserves the right to charge a cancellation fee or a call-out fee to cover its costs.

The Company may cancel or reschedule a booking where it is unable to attend due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, road closures, staff illness, accidents or other events of force majeure. In such cases, the Company will use reasonable efforts to notify the Client and offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.

8. Waste Types and Regulatory Compliance

The Company operates in accordance with applicable UK waste management legislation and any relevant local regulations. The Client acknowledges that certain items are subject to special controls, may require separate handling or may be prohibited from collection by the Company.

The Company will not knowingly collect or transport any illegal materials, including controlled drugs, stolen goods or items that are otherwise prohibited by law. The Company may also refuse to handle hazardous waste such as asbestos, chemicals, oils, medical waste, gas bottles, or electrical items requiring specific disposal routes, unless previously agreed and properly arranged.

The Client warrants that all Waste presented for collection is owned by the Client or that the Client has the authority of the owner to dispose of it. The Client will indemnify the Company against any claim brought by a third party alleging that the removal of Waste was unauthorised.

All Waste collected by the Company will be transferred to appropriately licensed facilities, wherever required, for processing, recycling or disposal. The Company will use reasonable efforts to divert Waste from landfill where suitable alternatives exist, but makes no guarantee as to the proportion of Waste that will be recycled or reused.

9. Property Condition and Damage

The Company will take reasonable care while carrying out the Services at the Premises. However, the Client acknowledges that the removal of heavy, bulky or awkward items carries inherent risks of minor damage, especially in confined spaces, stairwells and tight access routes.

The Client is responsible for protecting floors, walls, door frames and fixtures where they are particularly vulnerable. The Company will not be liable for superficial damage such as minor scuffs, scrapes or marks that are consistent with careful handling of bulky Waste in challenging environments.

The Company’s total liability for direct damage to property caused by negligence shall, in any event, be limited to the reasonable cost of repair or replacement, subject to the overall liability cap specified in these Terms and Conditions.

10. Liability and Limitation

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law.

Subject to the preceding paragraph:

The Company will not be liable for any indirect, consequential or economic losses, including but not limited to loss of profit, loss of business, loss of contracts, or loss of opportunity, arising out of or in connection with the Services.

The Company’s total aggregate liability for all claims arising from a single booking or series of related bookings shall be limited to the amount paid or payable by the Client for the specific Services giving rise to the claim, or such higher amount as may be required by law.

The Client must notify the Company in writing of any claim for damage or loss within a reasonable period of becoming aware of it, and in any event no later than 14 days after the date of the Service, unless otherwise extended by agreement or required by law.

11. Client Indemnity

The Client agrees to indemnify and keep indemnified the Company against all claims, demands, losses, damages, fines, penalties, costs and expenses incurred by the Company arising from:

Any breach by the Client of these Terms and Conditions.

Any misrepresentation by the Client regarding the nature, ownership or legality of the Waste.

Any failure by the Client to comply with applicable laws or regulations in relation to the Waste or the Premises.

12. Data Protection and Privacy

The Company may collect and process personal data about the Client for the purpose of providing the Services, managing bookings, processing payments, handling queries or complaints, and complying with legal obligations. The Company will handle such personal data in accordance with applicable UK data protection legislation.

By using the Services, the Client consents to the collection and use of their information for these purposes. The Company will not sell personal data to third parties but may share data with trusted service providers, insurers or regulatory bodies where reasonably necessary.

13. Complaints Procedure

If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing full details of the issue. The Company will investigate the complaint and aim to respond within a reasonable time frame. The Client must allow the Company a reasonable opportunity to remedy any service shortcomings before pursuing further action.

14. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, without limitation, extreme weather, acts of government or public authorities, strikes, lock-outs, accidents, disruptions to transport networks, or the failure of third-party systems.

15. Variations to Terms

The Company reserves the right to amend or update these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking, unless a change is required by law or regulation, in which case the updated version may apply with immediate effect. The Client is encouraged to review the current Terms and Conditions before making a booking.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services. The Client acknowledges that they have not relied on any statement, promise or representation that is not set out in these documents.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of rubbish collection and waste removal services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking a collection with Rubbish Collection Kennington, the Client confirms that they have read, understood and agree to these Terms and Conditions.