Rubbish Collection Kennington Privacy Policy

This Privacy Policy explains how Rubbish Collection Kennington collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Kennington area. It also explains your rights under the UK GDPR and Data Protection Act and how you can exercise them. This Privacy Policy applies to all Rubbish Collection Kennington customers within our service area, including individuals and business customers who use or enquire about our rubbish collection and related services.

Who We Are

Rubbish Collection Kennington is a waste and rubbish removal service provider operating in the Kennington area. For the purposes of data protection law, we are the data controller in respect of the personal data we collect and process about you. This means we decide how and why your personal data is used, and we are responsible for looking after it in line with applicable data protection laws.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include the following.

Identity and contact details such as your name, title, address, email address, telephone number, and, if relevant, business name and role.

Service information such as your service address, access instructions, type of property, preferred dates and times for collection, details of waste items you ask us to remove, and photographs you choose to provide to describe a job.

Billing and payment information such as payment status, invoicing details, and limited payment card information where necessary to process a transaction. Card details may be processed by secure third party payment processors, and we do not store full card numbers or security codes.

Communication records such as emails, telephone call notes, messages sent through enquiry forms, and feedback or complaints you provide to us about our services.

Technical and usage data such as IP address, device information, and basic usage data generated when you visit our website or interact with our online booking tools. This may be collected through cookies or similar technologies where permitted by law and, where required, with your consent.

Marketing preferences such as your choices about receiving marketing messages from us by email, text, or phone, and records of opt in or opt out.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, contact us by phone or email, sign up to receive information from us, provide feedback, or otherwise interact with us in relation to our services.

We may also receive personal data about you from third parties, such as business partners who refer work to us, online platforms through which you contact us, or payment service providers that confirm the status of a transaction. In some cases, we may obtain address or contact details from publicly available sources where necessary to confirm service locations or business contact information.

Lawful Basis for Processing

We only use your personal data when we have a lawful basis to do so. Depending on the situation, we may rely on one or more of the following legal grounds.

Performance of a contract. We process your data where it is necessary to provide our rubbish collection and related services, respond to your enquiries, arrange bookings, take payment, and fulfil our contractual obligations to you.

Compliance with legal obligations. We may process and retain certain information to meet our legal and regulatory responsibilities, including tax, accounting, health and safety, and waste management regulations.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This may include managing our relationship with you, improving our services, handling queries and complaints, preventing fraud, and protecting our property and staff.

Consent. We may rely on your consent for certain types of processing, such as sending you direct marketing communications by email or using certain non essential cookies. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes.

To provide and manage our rubbish collection and removal services, including quoting, scheduling visits, performing collections, and managing follow up actions.

To respond to your enquiries, provide customer support, and communicate with you about your bookings and any changes to services.

To process payments, issue invoices and receipts, manage debt recovery, and maintain our financial records.

To manage our relationship with you, including notifying you about changes to our terms or policies and requesting feedback on our services.

To send you marketing communications about our services where you have consented or where we are otherwise permitted to do so, and to record and respect your marketing preferences.

To maintain and improve our website, services, and customer experience, and to ensure the security of our systems, premises, and staff.

To comply with legal and regulatory requirements, support audits, and cooperate with law enforcement or regulatory authorities when required.

Data Sharing and Processors

We do not sell your personal data. We may share your data with third parties where necessary for the purposes described in this Privacy Policy and where permitted by law.

These third parties may include service providers acting as data processors who supply us with IT hosting and maintenance, website and booking tools, payment processing services, customer relationship management systems, communications tools such as email or text message platforms, and accountancy or administrative support. These providers act on our instructions and are contractually required to keep your data secure and to use it only as we direct them.

We may share relevant information with professional advisers such as accountants, auditors, or legal advisers, and with public authorities, regulators, or law enforcement agencies where we are required or permitted to do so by law.

If we consider transferring or reorganising our business, we may share data with potential buyers or partners under appropriate confidentiality conditions. Any such transfer would be carried out in line with data protection laws.

International Data Transfers

If we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that have different data protection laws. In such cases, we will ensure that appropriate safeguards are in place, such as using contracts approved for use under data protection law or transferring data only to countries that have been officially recognised as providing an adequate level of data protection.

Data Retention

We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected and to meet any legal, accounting, or reporting obligations.

In general, we retain customer records, including contact details, service history, and billing information, for the duration of our relationship with you and for a period afterwards in order to respond to queries, resolve disputes, and satisfy statutory requirements. The precise retention period may vary depending on the type of data and the applicable legal requirements. When data is no longer needed, we will securely delete or anonymise it.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Collection Kennington customers within our service area, subject to certain conditions and exemptions.

Right of access. You can request a copy of the personal data we hold about you and information about how we use it.

Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose it was collected.

Right to restrict processing. You can request that we restrict the processing of your data in certain situations, such as when you contest its accuracy.

Right to data portability. You can ask us to provide certain personal data to you or to another organisation in a structured, commonly used, and machine readable format.

Right to object. You can object to our processing of your personal data where we are relying on legitimate interests as our legal basis, and you can always object to receiving direct marketing from us.

Rights regarding consent. Where we rely on your consent to process data, you can withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing that took place before withdrawal.

Security of Your Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include physical security, access controls, and safeguards within our IT systems. While we work hard to protect your data, no system can be guaranteed to be completely secure, and you should take care when sharing information with us online.

Contact and Complaints

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your rights, you can contact Rubbish Collection Kennington using the contact details provided on our website or on your service documentation.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we use your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach the authority, so please contact us in the first instance where possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any changes will be posted in the latest version of this Privacy Policy. We encourage you to review this Policy periodically so that you remain informed about how we use and protect your information.