Accessibility Statement for Rubbish Collection Kennington

This accessibility statement explains how we make information and services about rubbish collection in the Kennington area as accessible and usable as possible for everyone. We are committed to ensuring that residents, visitors, and local businesses can access details about our rubbish and recycling services regardless of ability, technology, or environment.

Our commitment to accessibility

We aim to provide an accessible online experience for people using assistive technologies and those with differing needs, including people who are blind or have low vision, people who are deaf or hard of hearing, people with mobility or dexterity differences, and people with cognitive or learning differences. Our goal is to support equal access to information about rubbish collection schedules, bulky waste services, and recycling facilities across Kennington.

Standards we follow

We work to align our digital information and services with the Web Content Accessibility Guidelines version 2.1, at level AA. These guidelines are internationally recognised standards that explain how to make web content more accessible, more robust, and easier to perceive, understand, and use. We regularly review our content and layouts to maintain and improve our level of WCAG 2.1 AA compliance.

Screen reader support

Our online information about rubbish collection in Kennington is designed to be compatible with modern screen readers. We use clear headings, descriptive page titles, and logical content order so that assistive technologies can interpret our content accurately. We aim to provide meaningful alternative text for important images, icons, and buttons used to describe waste services, to ensure that residents who rely on screen readers receive the same information as sighted users.

Keyboard navigation

We strive to ensure that our digital content can be fully navigated using a keyboard alone, without the need for a mouse or touch input. Users should be able to move through menus, forms, and interactive elements in a logical tab order, and to activate buttons and controls related to rubbish collection services using common keyboard commands. This supports users with mobility impairments and those who prefer or depend on keyboard navigation.

Readable content and clear layout

We aim to write content in clear, plain language so that information about rubbish collection in Kennington is easy to understand. We use headings, short paragraphs, and descriptive labels to help users find what they need quickly, such as collection days, accepted materials, and guidance on presenting bins and bags. Where possible, we avoid unnecessary jargon and explain any required technical terms.

Ongoing improvements to accessibility

Accessibility is an ongoing process. We regularly review our pages about rubbish collection services in the Kennington area, and we welcome feedback that helps us identify and fix problems. When we introduce new features or update content, we take accessibility into account from the earliest stages of design and development.

Contact us about accessibility

If you experience any difficulty accessing information about rubbish collection in Kennington, or if you need information in an alternative format, we encourage you to contact us. We can provide support such as large print, easy read summaries, or other adjustments where reasonably possible.

You can contact our team with accessibility requests or feedback by phone at 020 0000 0000 or by email at [email protected]. Please include details of the issue you encountered, the page or service you were using, and the type of assistive technology, browser, or device if relevant. We will review your request and aim to respond within ten working days.

Feedback and complaints

We value every opportunity to improve the accessibility of our rubbish collection services in Kennington. If you are not satisfied with our response to an accessibility request, you can raise a complaint with our customer service team, who will review the matter and work with you to seek a fair and practical resolution.